( Oh no i don’t wanna go there ) I always have this feeling for the customer service or customer support team reactions, this used to be the case few years back, Continue reading “7 Tips to Change Customer Feedback into Sales”
How can you make your customers happy?
Last August I was at Inbound13 conference in Boston. I was lucky to have an extra day to spend going around the city. During that I stopped by a restaurant near the Memorial park and the food and the service were great. I did over tip the waiter because the service was super awesome. I realized that I checked-in by Foursquare and wrote a good recommendation with pictures too. Looking back at that moment I realized that I did that automatically and happily would recommend it to anyone. Wouldn’t you do the same too, if you get a super good service and food? Continue reading “The Magic of Happiness”
The social hub of excellence is the operation center for brands to excel in social.
I have looked at couple of proposals for social media and community management in different settings; from local and multinational agencies servicing in Saudi Arabia. What was apparently not present for such offerings was the post (content calendar and ideas pre-brainstorming) stage. So what have I expected was… Continue reading “Why The Social Hub of Excellence”